| Customer |
Manufacture luggage carts, shopping carts, etc. |
| Problem |
Axels rusting and breaking, resulting in costly maintenance in field repairs . |
| Solution |
We changed the manufacturing process of the part from ground and pressed to cold heading. The part became slightly cheaper, but the real difference was the field performance of the part. |
| Savings |
$2,500 in piece part cost. Savings in field repair (amount undetermined) |